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FX168点评旗舰店半月报:IC Markets和创富国际客诉集中

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2020年4月1日到15日,FX168点评旗舰店收到以及舆情监控用户点评共计80条,其中,好评为35条,差评为41条。以下为本期半月报的用户点评信息整理。

一、差评情况

此期间收到的41条差评中,跟出金有关的差评共计19条,点差相关的投诉11条,平台恶意在后台扣款或无故清零账户的6条,客服支持不到位的投诉5条。以下是被投诉经纪商的差评数量展示:

此期间收到差评的经纪商包括:Doo Prime 德璞资本、EXNESS、Forex4you、FP MarketsFxProINFINOX英诺Pepperstone激石、RoboForexSwissquote瑞讯银行、Tickmill、嘉盛、alpari艾福瑞、FBS、FxprimusWindsor Brokers温莎经纪、avatradeIG、OctaFX、IC Markets。(按差评数量排序)

其中,特别要注意的是近期监测到用户对IC Markets的投诉特别多,主要集中在出金延迟,以及着针对3月26日平台黄金点差大幅波动导致用户承受巨大损失的投诉。请用户注意:

图片来源:FX168点评旗舰店IC Markets频道页

另外,FX168点评旗舰店通过非用户点评渠道也收到不同用户对创富国际的投诉,主要投诉集中在资质方面,这一点也请用户警惕相关风险。

图片来源:FX168点评旗舰店创富国际频道页

部分差评内容:

IC Markets:IC Markets以市场领先的经纪人身份自称,提供了业内最佳的点差,但这种说法并不成立。近几周来,IC的点差简直恐怖。

OctaFX:OctaFX有一个条款,不知道大家注意没有:条款3.11,如果公司认为适当和必要(包括但不包括),公司保留随时退还客户的初始保证金(即客户存入的总金额)以拒绝客户的权利。仅限于由于客户的恶意,非法,不当,欺诈或任何其他不可接受的行为而造成的后果。就是因为这个条款,OctaFX冻结了我好几个账户。

Forex4you:我于2019年6月开始与Forex4you进行交易,并于7月通过我的万事达卡存入了大约7000美元。然后,我测试了出金流程,并成功地从同一张万事达信用卡提款50美元。在接下来的几个月里,我实现了盈利,使我的帐户达到了9000美元。从1月27日起,我开始尝试将余额提取到同一信用卡帐户,几乎每次都被拒绝。我只成功提取了20美元,而我的信用卡上却没有显示另外500美元的出金,该笔出金于2020年3月19日执行。已经过去了两个多月的时间,我试图从帐户中提取全部余额,但我至少被拒绝了4次。我从支持部门和付款部门收到的答案是使用其他付款系统或卡,因为正是我的信用卡发卡银行拒绝了交易,但没有给出任何理由。我曾与我的信用卡公司进行过两次交谈,他们说没有理由不进行交易,因为之前已经提取过其他较小的金额。他们声明没有Forex4you所指的付款部门。 Skrill,Neteller和Webmoney的其他付款和取款方式不向加拿大人提供服务,也不允许加拿大人进行交易。除了告诉我使用其他付款系统或*外,我无法从他们得到任何其他答复。这是不可接受且糟糕的服务。我需要出金,我在许多其他外汇经纪商处都有账户。大多数时候,他们有更多选择,例如银行电汇,BTC等。如果Forex4you不愿意或不愿意对此事做任何事情,并做出某种安排以允许其客户提取资金,那么他们确实值得此审查。

Avatrade:需要小心AVATrade的一个点:如果你在周末开一个买入限价单,比如说原油在周五以42收盘,在星期一以32开盘,但你有40,38和36的买入限价单,那么*A做的事情是在周一市场开盘后, 并不会像澳大利亚其他受监管经纪人那样以开盘价开仓您的订单,而是以你的买入限制价开仓。 这违反了以客户的最大利益行事的最佳实践。 这是不道德的做法。 尽管在其条款和条件中隐藏了"保证您的订单价格"的伪装,但这显然不是客户的最大利益。

其余更多用户投诉内容,用户可到各经纪商旗舰店内页查看。

二、好评情况

本期好评中,对客服支持度高、教育资源丰富、平台使用度友好这三点的好评内容居多。此期间收到好评的经纪商有:ActivTrades Plc、alpari艾福瑞、FXCM福汇、FxPro、FXTM富拓、MIEX米汇、Pepperstone激石、Tickmill、Doo Prime 德璞资本、XMTeleTrade特理汇大通金融兴业投资、亨达集团、IC Markets。(按好评数量排序)

本期入选最走心好评的用户点评是如下这篇点评经纪商ActivTrades Plc的:

投资者:自2016年以来,我一直在使用ActivTrades,我会说ActivTrades总体上是一个很好的经纪商。

优点:

-存款和取款速度很快,无需在SEPA范围内收取任何佣金。

-点差是合理的。-很少滑点。

-根据ESMA的快速执行时间-零售客户法规;

缺点:

-在询问报告,税收等方面的支持很慢。

-伦敦服务器上的一些经常性连接问题。

-缓慢的执行时间对专业客户不利,大约200-400毫秒!!! (因为我先是零售,然后才是专业人士,所以我发现这种差异是无法接受的)。

总体来说,ActivTrades还是不错的。

目前,由FX168财经集团和Followme主办的第六季我是交易员大赛正在激烈酣战中,本期入选好评榜单的经纪商亨达集团、FXTM富拓也是本次活动的赞助商,投资者不仅有机会可以体验一下经纪商的口碑服务,还有机会赢取总值10万元的奖金哦。速速报名吧

其余更多用户点评内容,用户可到各经纪商旗舰店内页查看。

三、2020年4月1日至15日行业要闻回顾

1.备受期待的《我是交易员》全球职业联赛S6赛季今天(2020年4月1日)正式开赛!本次大赛由Followme交易社区与FX168财经集团联合主办,更联合了FXTM富拓、亨达集团、KVB PRIME、PRCBroker、AxiTrader多家交易商。大赛秉承"发现优秀交易员,传播优秀交易策略",坚持公开、公平、公正的原则。旨在深入挖掘优秀交易员,为交易高手提供一个展示交易能力的舞台。

查看更多:《我是交易员》全球职业联赛S6赛季闪亮开场 新老用户参赛热情高涨

2.4月3日,HFGFX奥弗国际发布了一则重要公告,称受近期市场环境影响,HFGFX奥弗国际将不再继续为中国大陆客户提供场外衍生品交易服务。

查看更多:HFGFX奥弗国际宣布退出中国大陆市场

3.CMC Markets在2020英国财年(2019年4月1日至2020年3月31日为英国算法的2020财年,以下简称2020财年)的交易表现强劲, 与此前发布的交易更新保持一致,并且对前景充满信心。

查看更多:CMC Markets 2020英国财年收市前交易更新

4.3月对于多资产和外汇交易的经纪商而言持续友好,因疫情触发的市场波动性令交易量激增。主要的外汇平台都报告了今年三月的平均每日交易量(ADV)强劲增长。芝商所和Refinitiv达到2014年9月以来的最高水平,EBS达到了2013年1月以来的最高水平。包括盛宝、Gaitame在内的多家经纪商也公布了靓丽的3月交易数据。

查看更多:主要外汇平台全线公布3月份每日交易量 公布值亮眼强劲

From April 1st to 15th, 2020, FX168 Broker Review received and monitored a total of 80 reviews from investors, of which 35 were positive and 41 were negative. The following is a summary of the investor review information for this half-monthly report.
I.Negative Reviews
About the 41 negative reviews received during this period, there were 19 negative reviews related to withdrawals, 11 complaints related to spreads, 6 negative reviews related to platform maliciously debiting or clearing accounts for no reason ,and 5 complaints about the poor customer support. The following is a display of the number of negative reviews of the complained broker:


Brokers received negative reviews during this period include: Doo Prime, EXNESS, Forex4you, FP Markets, FxPro, INFINOX, Pepperstone, RoboForex, Swissquote, Tickmill, Forex.com, alpari, FBS, Fxprimus, Windsor Brokers, avatrade, IG, OctaFX and IC Markets. (Sorted by number of bad reviews, from less to more).
It is particularly important to note that there have been a large number of user complaints against IC Markets recently, mainly focused on the delay in withdrawal and the complaint against the huge movement of the platform's gold spread on March 26, which caused investors to suffer huge losses.

Image source: FX168 Brokers reviews - IC Markets page
In addition,the FX168 Broker Review has also received complaints about CF139 from different channels. The main complaints are concentrated on qualifications of this company. This also requires users to be alert to related risks.

Image source: FX168 Brokers reviews - CFD page
Some negative reviews:
IC Markets:IC Markets claims to be the market-leading broker and provides the best spreads in the industry, but this argument is not true. In recent weeks, IC's spreads have been scary.
OctaFX:Octa have been stopped given a latency excuse with no proof just a clause 3.11. "3.11. The Company reserves a right to reject the Client by returning him/her his/her initial deposit (that is the total amount deposited by the Client) at any time, in case the Company deems it appropriate and necessary (including but not limited to as the result of Client's malicious, illegal, inappropriate, fraudulent or in any other way inacceptable actions)."
Forex4you:I started trading with Forex4you in June of 2019 and I deposited Around $7000 USD through my mastercard In July. I then tested the withdrawal process and successfully withdrew $50 USD to that same mastercard credit card. I made a profit over the next few months and brought my accounts up to $9000 USD.
on January 27th I started attempting to withdraw my balances to that same credit card account and have been rejected almost every time. I have only succeeded in withdrawing $20 USD, another $500 USD withdrawal has not shown up on my credit card and it was executed on March 19th 2020. It has been over two months of trying to get the full balance out of the accounts. I have had these transactions rejected at least 4 times.
The answers I receive from support and the payments department are to use a different payment system or card as it is my credit cards issuing bank who is rejecting the transaction with no reason given. I spoke with my credit card company twice and they state that there is no reason why the transactions should not be going through as other smaller amounts have been withdrawn before. They state that there is no such thing as a payments department that Forex4you is referring to. The other payment and withdrawal methods Skrill, Neteller and Webmoney do not offer their services to Canadians or do not allow merchant transactions for Canadians. Even outside of this if money can be deposited with a credit card it should just as easily be able to be credited to that same credit card.
The rest of the user complaints can be viewed on the other pages of the FX168 Broker reviews
II. Positive Reviews
In this issue of praise, the following three contents are mostly mentioned: high support for customer service, rich educational resources, and friendly platform usage. Brokers received good reviews during this period include: ActivTrades Plc, alpari, FXCM, FxPro, FXTM, MIEX, Pepperstone, Tickmill, Doo Prime, XM, TeleTrade, MES Group, HYCM, Hantec Group, IC Markets. (Sorted by number of bad reviews, from less to more).


The most mindful review in this issue is about ActivTrades Plc, as follows:
I've been using this broker since 2016 and I'd say is overall a good broker.
Pros:
- Deposit and withdrawal are fast with no commissions under SEPA territory.
- Swaps are reasonable
- Few slippage
- Fast excution times under ESMA - retail client regulation
Cons:
- Support is slow when it comes to ask for reports, tax, etc
- Some recurrent connection problems at London servers
- Slow execution times are bad for professional clients, about 200-400 ms!!! (As I traded first as retail and later as Pro I've found this unacceptable difference)
At present, "I am a trader-S6 Season" which hosted by FX168 Finance Group and Followme is in a fierce battle. The brokers Hontelcom Group and FXTM in this positive reviews list are also the sponsors of this event. Investors not only have the opportunity to experience the quality service of the brokers, as well as the opportunity to win a prize worth 100,000 RMB.
The rest of the user reviews can be viewed on the other pages of FX168 Broker Review.
III. Industry Highlights during April 1-15, 2020
1. The highly anticipated "I am a trader" - S6 season officially starts on April 1, 2020! The event was jointly organized by the Followme and FX168 Finance Group, and it also united FXTM, Hontelcom Group, KVB PRIME, PRCBroker, and AxiTrader. The event adheres to the tenet of "discover excellent traders, spread excellent trading strategies", and the principles of openness, fairness and justice. The aim is to dig into excellent traders and provide a stage for traders to demonstrate their trading capabilities.
2. On April 3, HFGFX issued an important announcement, saying that due to the recent market environment, HFGFX will no longer continue to provide OTC derivatives trading services to customers in mainland China.
3.CMC Markets has strong transaction performance in the UK fiscal year 2020 (from April 1, 2019 to March 31, 2020 is the UK algorithm's fiscal year 2020, hereinafter referred to as fiscal year 2020).It is consistent with the previously released transaction updates, and full of confidence in the future.
4. March continued to be friendly to brokers with multi-asset and foreign exchange transactions, and market volatility triggered by the epidemic caused a surge in trading volume. The major foreign exchange platforms have reported the strong growth in average daily trading volume (ADV) in March this year. CME Group and Refinitiv have reached their highest level since September 2014, and EBS has reached their highest level since January 2013. Several brokers, including Saxo and Gaitame, also released good March transaction data.

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